Refund and Returns Policy

At GRABEH, we want you to be completely satisfied with your purchase. If for any reason you are not fully happy with your order, we offer a straightforward return and refund process.

1. Return Eligibility:

• Returns are accepted within 14 days from the date you receive your order.
• Items must be in their original, unused, and undamaged condition, with all packaging, tags, and labels intact.
• Certain items, such as personalized products, intimate apparel, and gift cards, may not be eligible for return or refund. Please check the product description for specific details.

2. How to Return an Item:

• To initiate a return, please contact our customer service team at info@grabeh.eu within 14 days of receiving your order. Provide your order number and the item(s) you wish to return.
• We will provide you with a return authorization and instructions for returning the item(s).
• Please ensure that the items are securely packaged for the return shipment.

3. Refund Process:

• Once we receive and inspect the returned item(s), we will notify you via email regarding the status of your refund.
• If your return is approved, a refund will be issued to the original payment method used at the time of purchase.
• Please note that the refund processing time may take 5-10 business days, depending on your payment provider.

4. Shipping Costs:

• Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part (e.g., wrong item sent, defective product).
• Original shipping fees are non-refundable.

5. Damaged or Defective Items:

• If your item arrives damaged or defective, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund and cover the cost of return shipping.

6. Exchanges:

• At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the unwanted item and place a new order for the replacement item.

7. Contact Us:

If you have any questions or need assistance with your return, please reach out to our customer service team at info@grabeh.eu.

Thank you for shopping with us!